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Frequently Asked Questions

Where are the bundles?

Bundles for my resources are only available on Teachers Pay Teachers!

All of our bundles are 20-30% off the total price!

Click the button below to see all of the bundles on my TpT Store: 

Where are the digital units?

Our digital units that are made for Google Slides are only available on Teachers pay Teachers. Check them out here!

What does editable mean?

An editable PowerPoint file means that only the text of the file is editable so you can customize the text. The images and clip art may not be changed or altered. Only the text is editable in this product. Please respect the copyright laws of the clip art artists and designers.

Return Policy for Digital Goods:

All sales are final for digital downloads. Please contact info@starlight-treasures.com for returns or problems with your order. There are some exceptions to this rule if the product is incorrect, won't download, or the order was not completed correctly. 

Terms of Use:

You may do the following with any purchased resource:

  • Use this for personal use in the classroom or at home
  • Print this and use it with your students
  • Only use this for yourself
  • Put this resource on a password protected or secure classroom website to share it with your students only
  • Share our store link with others to view to this product

You may NOT do the following with any resource:

  • Share this resource with other teachers, friends, or colleagues
  • Make copies to share with other teachers in your district
  • Share this online with others
  • Post this resource for free
  • Use this to create other products or resources on your store
  • Post this as your own resource
  • Post all or parts of this resource on a personal website
  • Sell this resource as your own
  • Copy or replicate this resource

Copyright Information:

Please respect the hard work of clipart artists and designers. Do not copy or replicate their work that is featured inside this product. Please abide by their terms of use and copyright laws. 

Do you want a resource in full color?

Please email me at info@starlight-treasures.com to request a full color version of the product you purchased. I can create any item in color for no extra cost! I will include it in the original file so all you have to do it re-download the file again. Please send me a snapshot or photo of your receipt with the item you want in color and I will get this done as soon as I can!

How will I receive my download?

Once purchased, you will first receive an order confirmation email. Right after that, you receive a separate email with a link that you will click to download the PDF file and/or zipped file. You may receive one or more PDF files.

What if I can't find the email with the Printable in it?

If you're using Gmail as your mail service, be sure to check the "spam," "promotions," and "updates" folders/tabs! Your email will be sent via our automated system (omitting the potential for human error) so if you ordered the download and entered the correct email address, you can be sure it's in your email somewhere!

What's a ZIP file?

Some of our resources are in a compressed ZIP file. A ZIP file is a compressed folder with multiple files. A ZIP file takes up less storage space making it easier to download. ZIP files are able to be opened easily, just follow the steps below depending on your system. 

For Microsoft Windows:

  1. Right click  on the ZIP folder

  2. Choose Extract All from the menu

  3. Choose a place to save the file

  4. Click Extract

For Google Chrome:

  1. After it finishes downloading

  2. Click on the download box at bottom left of the browser page 

  3. Click Extract All at the top of the page

For Mac Users:

  1. Double click on the ZIP folder

  2. The file should automatically extract

Other Options--try opening the ZIP file using one of these free websites:

Where do I print my download?

For best results, print the files on the high quality paper with the best quality ink setting checked. Places to print your files include Office Depot, Staples, your favorite print shop, at home, or at your school!

Having Printing Issues? 

Many of our files are PDF’s are large units with a lot of graphics. Sometimes, it may look fine on your screen, but may not print out correctly. If you’re having trouble printing a PDF, please be sure that you're opening the PDF with the latest version of Adobe Acrobat Reader. Check the settings to print at best quality and try printing one page at a time, this may solve the issues.

Try this with Adobe Acrobat Reader:

  1. Open the PDF

  2. Click Print

  3. Select Shrink oversized pages

  4. Click Advanced

  5. Check the box: Print As Image

  6. Click Print

Still Have Questions?

Please feel free to contact me at info@starlight-treasures.com. I will do my best to respond as soon as possible!